Shriram Credit Company Limited ("SCCL", "the Company", "we", "us" or "our") is a Non-Banking Financial Company (Non-Deposit Taking) incorporated under the Companies Act, 1956 (CIN: U65993TN1980PLC008215) and registered with the Reserve Bank of India ("RBI"), having its registered office at Shriram House, No.-4, Burkit Road, T. Nagar, Chennai – 600 017, Tamil Nadu, India. SCCL is the Regulated Entity ("RE") that approves, sanctions and disburses loans offered on the Platform.
These Terms & Conditions ("Terms") govern your access to and use of SCCL's website https://www.shriramcredit.in and its digital lending applications (together, the "Platform"), and your availing of the Loan Against Mutual Funds facility and related services (the "Services"). These Terms are to be read together with the Privacy Policy, the product-specific Key Facts Statement (KFS), the sanction letter and the loan agreement executed with you, and the Schedule of Charges. If there is any conflict, the loan agreement and KFS applicable to your specific loan will prevail for that loan to the extent of any inconsistency relating to the specific terms of that loan, and these Terms shall continue to govern your use of the Platform and Services.
Browsing the general, informational areas of our website is governed by these Terms only to the extent they concern website use — such as intellectual property, disclaimers and permitted use. Merely accessing or browsing the website is not, by itself, treated as your acceptance of the lending terms or as your consent to the processing of your personal data.
Availing the Services, and our collection and processing of your personal data for that purpose, require your explicit consent through an affirmative action — completing registration and/or confirming through a One-Time Password ("OTP") sent to your registered mobile number or e-mail. Where consent is required under Applicable Law, such consent shall be obtained through an affirmative action and may be recorded and maintained by SCCL. Where the collection, use or processing of personal data is permitted or required under Applicable Law without consent, including for compliance with legal or regulatory obligations, KYC/AML requirements, fraud prevention, risk management, SCCL may process such personal data to the extent permitted by Applicable Law. Your acceptance is then recorded and preserved as an electronic record under the Information Technology Act, 2000 and other Applicable Law. If you do not agree, please do not register for or avail the Services.
Please read the terms contained herein carefully to ensure that you understand each provision. If, for any reason, we believe you have not complied with these Terms, we may, at our sole discretion, cancel or restrict your access to all or part of the website, immediately and without prior notice to the extent permitted under Applicable Law.
By using the Platform and applying for the Services, you represent and warrant that you:
The Platform and Services are intended only for persons who have attained 18 years of age. If SCCL becomes aware that a minor has accessed the Platform or that Personal Data of a minor has been inadvertently collected, SCCL will take reasonable steps to close the relevant access and delete such data, save to the extent retention is required under Applicable Law. A parent or guardian who believes their child's data has been inadvertently collected may contact the Grievance Redressal Officer under Section 14 to request deletion.
You authorise SCCL to verify and independently validate any information, declaration, document or representation provided by you from such sources as SCCL may reasonably consider appropriate. SCCL may require additional information or documents at any time for KYC, credit assessment, risk management, fraud prevention, servicing or regulatory purposes.
SCCL may, at its sole discretion and subject to Applicable Law, accept or reject any application, and its decision shall be final.
LAMF is a secured credit facility offered as a non-revolving overdraft. You pledge eligible mutual fund units as collateral, and SCCL sanctions a credit limit against them. Key features you should note:
SCCL will publish and keep updated, on the Platform and/or the Partners page, an indicative list of mutual fund schemes approved for pledging under the LAMF facility. Subject to the loan documents and Applicable Law, you may request partial release (de-pledge) of pledged units where your outstanding utilisation and required margin permit, or replace one or more pledged schemes with other eligible units (top-up/substitution), through the process described on the Platform; such requests are subject to SCCL's verification and the applicable RTA's processing timelines.
SCCL engages Lending Service Providers and offers the Services through Digital Lending Apps. In accordance with the RBI Digital Lending Directions, the list of LSPs and DLAs engaged by SCCL is published and kept updated on our Partners page at https://www.shriramcredit.in/our-partners. You are encouraged to review that page. SCCL remains responsible, as the Regulated Entity, for the conduct of its LSPs in respect of the Services to the extent required under Applicable Law.
The consents and authorisations below are presented to you in the digital journey and are accepted together by a single affirmative action — completing registration and confirming the One-Time Password (OTP) sent to your registered mobile number or e-mail. They are itemised so that your consent is specific and informed.
Each acceptance, and any later withdrawal, is logged with a timestamp and the version of these Terms. In these clauses, "I", "me" and "my" refer to you, the applicant.
How your information is collected, used, shared, retained and protected is set out in the Privacy Policy. You may withdraw these consents as described in Section 12 to the extent such withdrawal is legally available and does not affect processing that SCCL is required or otherwise permitted to undertake under Applicable Law.
Before you execute the loan, SCCL will provide you with a Key Facts Statement (KFS) in the RBI-prescribed standardised format, carrying a unique proposal number and a validity period. The KFS sets out the all-inclusive Annual Percentage Rate (APR), the computation sheet, the amortisation schedule, all fees and charges, the cooling-off / look-up period, and the recovery and grievance-redressal mechanism. The contents of the KFS will be explained to you and your acknowledgement recorded. The KFS is also annexed, as a summary, to your loan agreement. SCCL will not levy any charge that is not disclosed in your KFS except to the extent expressly permitted under Applicable Law and the applicable loan documentation.
During the cooling-off / look-up period stated in your KFS, you may exit the loan by repaying the principal and the proportionate APR, without any penalty (other than, where applicable, non-refundable processing charges disclosed in the KFS).
In addition to the pledge over your mutual fund units, and subject to Applicable Law, you grant SCCL a right of lien and set-off. SCCL may, with due notice to you, appropriate or adjust any monies belonging to you and available with SCCL towards any amounts due and payable by you under the Services, including any charges, fees or dues, and towards recovery of funds relating to any transaction that is erroneously or mistakenly processed. Such right of lien and set-off shall be in addition to, and shall not prejudice, any other right, remedy, security or power available to SCCL under the loan documents or Applicable Law.
You are responsible for maintaining the confidentiality and security of your account, password, PIN, OTP and login credentials, and for all activity under your account. Notify SCCL immediately if you suspect any unauthorised access. SCCL uses industry-standard security procedures, including OTP-based authentication, but is not liable for loss arising from your failure to safeguard your credentials.
You may register and maintain only one active account on the Platform in your name. If SCCL identifies multiple or duplicate accounts held by you, it may, at its discretion, consolidate, suspend or close the duplicate account(s), without prejudice to your obligations in respect of any Services already availed.
By accepting these Terms, you consent to being contacted by SCCL, its group companies, LSPs and authorised partners in connection with your onboarding, loan, servicing and recovery, through telephone calls, SMS, WhatsApp, e-mail, push notifications and other electronic means. Certain communications (such as repayment reminders, KFS, sanction and account-related notices) are service-related and will be sent even where you have opted out of marketing communications.
You may opt out of promotional / marketing communications at any time using the unsubscribe facility by writing to us. You may withdraw consents given for optional data access (e.g. device permissions) through your device settings or as described in the Privacy Policy; withdrawal may affect your ability to avail or continue the Services.
You are responsible for ensuring that your registered mobile number, e-mail address and other contact details remain current. Communications sent by SCCL to your registered contact details shall, subject to Applicable Law and the applicable loan documents, be deemed duly communicated to you in accordance with the applicable notice provisions.
You may withdraw any consent you have given, at any time, through the in-app privacy settings on the Platform (which are at least as easy to use as the means by which you gave consent), or by writing to us at [privacy / grievance e-mail - grievanceredressal@shriramcredit.in]. On withdrawal you may also request that SCCL delete or "forget" your data to the extent such right is available under Applicable Law.
Withdrawal is prospective and does not affect processing already carried out, or processing SCCL is required to continue under Applicable Law (including KYC and record-retention obligations under the RBI directions and the PML Act, 2002) or to service and recover a subsisting loan. Withdrawing consent for information essential to the Services may prevent SCCL from providing or continuing them; SCCL will inform you of such implications. All consent and withdrawal actions are securely logged.
For the avoidance of doubt, withdrawal of consent shall not by itself constitute termination, cancellation, waiver or discharge of any loan, security, repayment obligation or other contractual obligation of the Borrower, and shall not prejudice any rights or remedies available to SCCL under the applicable loan documents or Applicable Law.
You agree not to use the Platform for any unlawful or fraudulent purpose, and in particular not to:
You may use our website if you:
The Platform and all content, software, trademarks and materials on it are owned by or licensed to SCCL and protected by Applicable Law. SCCL grants you a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial use to avail the Services. All rights not expressly granted are reserved.
The Platform is provided on an "as is" and "as available" basis. To the extent permitted by Applicable Law, SCCL disclaims all implied warranties and does not warrant that the Platform will be uninterrupted or error-free. Nothing on the Platform constitutes investment advice; decisions to pledge units and borrow are yours.
To the maximum extent permitted by Applicable Law, SCCL and its group companies, LSPs, service providers, directors, officers and employees shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, data or goodwill, arising out of or in connection with your use of or inability to use the Platform including any interruption, delay, failure of telecommunications, internet, banking, payment, depository, RTA or other third-party systems or infrastructure, save where such loss results directly from SCCL's wilful default or gross negligence.
The Platform may contain links to third-party websites or resources, including those of LSPs, RTAs, payment or verification service providers. SCCL does not control and is not responsible for the content, accuracy or practices of any such third-party website, and inclusion of a link does not imply endorsement. Access to any linked third-party website is at your own risk and is governed by that website's own terms and policies.
You agree to indemnify and hold harmless SCCL, its group companies, officers, directors, employees and authorised partners from and against any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your use of the Services, your breach of these Terms, your violation of any third-party right, or your non-compliance with Applicable Law or arising from any fraud, wilful misconduct, misrepresentation, inaccurate or incomplete information, misuse of the Platform, unauthorised use of your account or credentials attributable to you.
SCCL may, at its discretion and subject to Applicable Law, suspend or terminate your access to the Platform or the Services, with or without notice, if you breach these Terms, if it suspects fraud or unusual activity, on the direction of a regulatory / governmental / judicial authority, or on learning of your death, insolvency or lack of legal capacity. Suspension or termination does not affect accrued rights or obligations, including repayment of outstanding dues, and the provisions relating to lien, set-off, indemnity and limitation of liability survive or other right or remedy of SCCL under the applicable loan documents or Applicable Law.
SCCL's records of transactions and communications on the Platform shall be conclusive evidence of such transactions and communications, save in the case of manifest error.
SCCL shall not be liable for any failure, interruption or delay in performing its obligations, or for the non-availability of the Platform, due to causes beyond its reasonable control, including natural disasters, epidemics, strikes, civil disturbance, war, terrorism, change in law, or failure of power, networks, systems or third-party infrastructure.
If you have a concern about the Services, please use the following escalation levels. Complaints will be acknowledged and addressed in accordance within the timelines prescribed by RBI and other Applicable Law.
| Level 1 |
The customer helpline Phone: 022-69032946 Email: customersupport@shriramcredit.in |
| Level 2- Grievance Redressal Officer |
If unresolved or unsatisfactory, escalate to the Grievance Redressal Officer: Grievance Officer, Shriram Credit Company Limited. Email: grievanceredressal@shriramcredit.in Phone: 8981003538 |
Where your loan is sourced or serviced through a Lending Service Provider, the Grievance Redressal Officer details of that LSP are also provided in your KFS and on the Platform.
RBI Complaint Management System: https://cms.rbi.org.in | RBI Sachet portal: https://sachet.rbi.org.in.
Where required under Applicable Law, complaints that are not resolved to your satisfaction, or are rejected in full or in part, at Level 2 may be reviewed by SCCL's Internal Ombudsman before you escalate the matter to the RBI. Details of SCCL's Internal Ombudsman mechanism, where applicable, are available on the Platform and on our Partners page.
These Terms are governed by the laws of India. Subject to Applicable Law, the courts at Chennai, Tamil Nadu shall have jurisdiction, without prejudice to any dispute-resolution or arbitration mechanism specified in your loan agreement. Any claim arising out of or relating to the Platform or these Terms should be brought within one (1) year of the cause of action arising, to the extent permitted by Applicable Law.
To the extent permitted by Applicable Law, you agree that any claim or dispute arising out of or relating to the Platform, the Services or these Terms shall be pursued only on an individual basis, and you waive any right to participate in a class, collective or representative action against SCCL in connection with the Platform or Services.